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Aug 26, 2014 - Mar 7, 2015
Customer Satisfaction Specialist
Wish
- Respond to, triage, and resolve customer support tickets
- Work with Manager of Operations to manage support issues and create efficient processes
- Report on general temperature for customer support issues
- Pass along any promising customer ideas and suggestions to the rest of the team
Feb 14, 2013 - Jan 13, 2014
Customer Service
MRO Supply
- Process website orders
- Answer emails sent to customer service
- Submit Purchase Orders to Vendors
- Follow up on PO's and SO's with Vendors and Customers
- Report progress on Order log system
- Process RMA/RGA
- Manage live chat support
Video Resume
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