Doggy Style Clothing – Part-time Customer Service
Jun 2, 2018 - Jul 15, 2019
Modern Karmavore – Part-time Customer Service
Oct 24, 2018 - Apr 9, 2019
Shoparoo – Customer Service
Jan 17, 2017 - Dec 14, 2018
Raposo Fitness Enterprise – Full time Customer Service
May 21, 2016 - Dec 14, 2018
May 15, 2015 - Jan 6, 2017
Ecommerce Customer Service & Admin
Flexmatdex
- Respond to customer service issues and enquires on our social channels and email (using Zendesk)
- Manage returns and exchanges via our online shopping system (Shopify)
- Deal with disputes and resolution
- Organise invoicing and reconciliation between orders system and the supply chain manager
Aug 1, 2015 - Apr 22, 2016
Content Moderator and Customer Support Agent
Kanjoya – Experience Project
As a CHS Manager, I manage a team of 10 people in my team, monitor their KPIs that include number of solved tickets, CSAT, Sales from upsells on a weekly basis, coach the agents, perform meetings with the management team, prepare reports and submit them via 15Five.
April 2015 - Present
Customer Service Representative
Ignite Web Marketing - BrightWhite Smile Pro
- Keep data records
- Email handling
- Order Fulfillment
- Stock Inventory Check
- Tracking Info follow up
- Return/Reship/Replacement
May 2018 – March 2020
Part-time Customer Service Officer
HelperChoice | Yoopies
-Consistently provides genuine, friendly, personable and professional service while promoting company products
- Solve problems for customers with the right tone and attitude through multi-channels: phone, email, social media.
Apr 9, 2015 - Aug 3, 2015
Community Manager and Moderator
Fuse Labs – Socl
- Moderate the page and post content
- Report unsual activities to the admin