I am experienced user of Gorgias, Zendesk, Freshdesk, Helpscout, GrooveHQ, Intercom, and Hubspot. I specialize in Customer Support and anything about Ecommerce using Shopify and other 3PL. I have over 14 years of solid customer support experience. I am a multiskilled support person. I can support dropshipping too.
NIDS ESPLANA
Customer Support Manager
Phone | Whatsapp
+639178401136
Email:
Address:
Antipolo City, PH
Date of Birth:
Januar 13, 1978
EXPERIENCE
Dec 19, 2016 – August 2020
CHS Manager
Mindful Health LLC
As a CHS Manager, I manage a team of 10 people in my team, monitor their KPIs that include number of solved tickets, CSAT, Sales from upsells on a weekly basis, coach the agents, perform meetings with the management team, prepare reports and submit them via 15Five.
Aug 25, 2016 - Dec 18, 2016
Customer Service Representative
Mindful Health LLC
Respond to, triage, and resolve customer support emails (mostly shipping inquiries)
- Work with Manager of Operations to manage support issues and create efficient processes
- Report on general temperature for customer support issues
- Pass along any promising customer ideas and suggestions to the rest of the team
May 2018 – March 2020
Part-time Customer Service Officer
HelperChoice | Yoopies
-Consistently provides genuine, friendly, personable and professional service while promoting company products
- Solve problems for customers with the right tone and attitude through multi-channels: phone, email, social media.
Video Resume
CLIENTS
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SKILLS
Customer Service Skills
Content Moderation
Zendesk, Gorgias, and other CS Platforms proficiency
Basic Wordpress
Shopify Proficiency
Dropshipping
Phone and Sales Skills
Project Management